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Nebraska Child Daycare >> Holt County Home Daycare >> MISTY'S LITTLE ONES OWNED BY MISTY OLLENDICK

Information for MISTY'S LITTLE ONES OWNED BY MISTY OLLENDICK, a Family Child Care Home II in Oneill NE:

Provider Name: MISTY'S LITTLE ONES OWNED BY MISTY OLLENDICK
Approximate Location: SOUTH 1ST STREET, Oneill NE 68763
Contact Phone: (402) 340-1963
License Number: FII9146
Capacity: 12
Age Range: 6 WKS to 13 YRS
Days of Operation: Monday - Friday
Normal Open Hours: 0600 to 1800
Enrolled in Subsidized Child Care Program: Yes
Additional Information: First Initial License Date: 04/02/2012.
Reviews: There are 1 reviews for this provider.
Rated 2 star by Dustin walker on 2019-01-18 20:29:34
Comment: We had our children in misty’s care for about 2 years. Firstly, I want to say that the care she gave our children was adequate, but often left us as parents out in the cold. Often times she would not answer her door in the morning. At the prescribed time for normal drop off, it would take 15-30 minutes of knocking, texting, and calling… only for a groggy Misty to answer the door complaining of a headache or some such ailment. Other times, she would never answer until 30 minutes later to text us and say she way sick and could not watch the kids that day. Another time my kids and I were outside waiting in the winter cold, over 30 minutes, and they urinated on themselves in waiting as there was nowhere nearby to use a restroom. 15 minutes after we left because of this, she texted us she was too sick to watch them. In her poorly written contract it states that upon being closed for sickness a credit for that day would be subtracted from a future payment, a hollow gesture as this was never once afforded to us. Misty wanted payment in advance, which while understandable, meant we often paid for daycare we were not provided. Regardless of our own sick days for our kids and self, payment was never more than a one-way transaction. There was also a “learning program” she “wanted to try” which would cost extra, which we paid for. It was not provided to the kids, and she apparently never did anything besides take our money, which was not returned. The following year the same thing was offered, and we again paid, this time she did follow through, although we really had to push that since we were paying extrathat she needed to follow through. When we established care with misty there were two providers, and that has changed since. While she had for a while tried to replace them as they quickly left, she soon gave up on that and decided to do the care herself. She was often overwhelmed. After some time with her, I lost income because of my companies need to cut back on hours 25% for all employees. At that time, I decided to return to school to pursue further education. It was not abnormal for misty to make me late for classes when she would not answer the door, or my wife late for work depending on whom was dropping off the kids. Furthermore, she was so inconsistent we started dropping the kids off later to avoid her lack of morning capabilities, a workaround that was somehow blamed further for her not being ready or available for these late drop offs. It does not stand to reason that a late drop off would cause her to be even less ready to receive kids at a later time or use an alarm clock. These times were past 8 am as well. I do not know what she was doing at night to cause these issues of sleep. Me and my wife had to overlap our schedules to cover less time at her care because of this, averaging around 6-7 hours. This seemed to work for a bit, but upon my wife getting a promotion her hours had to change and the overlap was no longer possible. This caused the time issues to arise again. Misty seemingly took great issue with the 8 and a half hours we were trying to get care for. An 8-hour work day and 15 minutes for commute in the morning and evening was a huge issue for her. She seemed to not understand we did not own a teleporter, and that we needed to work a normal schedule in order to afford care. Often asking for early pickups and seeming stressed over the amount of time she would have to care for the kids. Even using the “other kids are already gone” concept to say that caring for just our kids alone was somehow more intense for her than watching all the kids by herself. Our kids would come home sometimes in other kids clothing, even though we had spares left with her for them. Still, we did our best to work with her, a concept that was never reciprocated. During this time, I was also looking into preschools, as the waiting lists are very long as any parent knows. My kids were 3 and a half now, and undoubtedly it was past due. I responded to several ads with an email inquiry to listings as preschools. Explicitly stating that there was no immediate need as we had a daycare provider. Despite this, one of the people offering themselves as a preschool turned out to be misty herself. Rather than be understanding that we were looking for an actual preschool, she took it as a personal attack and sent screencaps of the email as if I didn’t know I sent it or was going to deny it. It seemed there was huge trust issue that had been brewing for a long time, and that she was incapable of handling herself professionally. A few weeks prior to Christmas 2018 I lost all income, and we became a single income household. Despite being told about this a month in advance, no consideration was given to us about this. We specifically told her we did not want to lower her income as a Christmas gift, and ate into our meager savings to try and maintain her income at a steady level. Around the 15th of January we requested one less day a week, due to the aforementioned loss of income, and she was aghast and acted as if we ambushed her with this. Reminding her of the prior notice and the Christmas debacle, she relented and agreed to one less day. Asking me why other parents were leaving her care, I told her I did not know what other parents were experiencing… but also not really understanding how she could not see what she was doing and the issues it causes on parents. We paid her for the next two weeks of care, 4 days each week, as agreed upon. Despite explicitly stating in her contract that two weeks was required to terminate care, she then terminated care early on us with no warning or even caring to give an explanation. She also kept the money already paid for the care. It should be noted thecontract also elsewhere said 30 days notice, as the contract was poorly written, but contradicting terms are on the contract writer not me. Contractually, that was allowed, but given the circumstances it seemed really callous. We were very upset at the way she terminated care, and through talking with our boys it was clear that no effort was made to inform them of this either. Not even a hug goodbye or anything. No eye contact with my wife at drop-off, and just coldly stating “I decided today would be their last day”. At this point we were stressed to the max, and I lacked any desire to fight with her anymore. I took my kids stuff, including lots of extra clothes that somehow were ignored when she again said they had no clothes just a bit before all this, and left. Me and my wife discussed this, and we were really taken aback at how unprofessional and discourteous she was, especially at the end. It seemed as if she was holding a grudge that I lost my job and income and was completely not willing to understand or give any leeway about it. We decided that it was best to just leave it be, and to let bygones be bygones. The following day I tried to get onto the photo sharing app and download the few pictures uploaded there. Despite specifically saying she couldn’t fill any spots and having parents leave her care, she removed us from the app to “make room”. It just seemed petty and done as a further way to “strike back” at us for daring to not have the income to pay her. I was not going to write this review but thought that perhaps I could at least save a few other parents from the stress her daycare provides. She is cheap, but you will pay in other ways. Look elsewhere unless this is your last option.
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