We used to love Elmside, but communication was never there strong suit, from changing our timeslot without our permission to receiving only positive (but very unspecific) feedback about our child. When we toured the school we were told that there would always be two staff people on site. At first this was true, after one semester one of the staff people moved to another state. From then on, during the afternoon section, which hosts the older kids (4+) there was often only one adult staff person. Sometimes they had a 14 year old as their second staff person. My son started to complain of bullying as did other kids. The owner who is one of the staff people at Elmside seemed to be on duty less and less. She self proclaimed that she had been doing this for over 20 years and was getting burned out. Some of the other staff are unexperienced, have no professional training and are sometimes the only ones on site. Some of them don't have the skills to deal with normal age appropriate conflict between kids. When they had two staff people on site, kids were allowed to choose between the indoor area and the outdoor area. When they went down to one staff person, this policy did not change only now kids in one of the play areas were left unsupervised. There was an incident outside. I asked my son what happened and he said the other kids were ganging up on him. I asked the teacher what happened and she said she didn't know because she was not outside.